Use Folge for Customer Success

Give your customer service team a break by creating interactive guides to respond to their queries.

Help your customers to help themselves — and teach them to love your product

No matter how effective and impressive you know your software or latest update is, its success ultimately rests on one thing: not how objectively good it is, but whether your customers understand how to use it.

What’s the point in a product with life-altering features if nobody can understand what those features are or how to use them?

Naturally, you can’t expect to give thousands of individual customers a tailored explanation. But what you can do is create an easy-to-understand set of instructions using Folge so they can get to grips with everything in a matter of minutes.

With our simple tools, you can put together a walkthrough explaining how software works, highlighting essential features, and answering common queries. Whether you want to create entire courses explaining software in detail or a single tutorial for a recent update, we’ve got you covered.

A digital walkthrough is easier for your customers than the frustrating process of making sense of written instructions they might find online, and it gives them immediate gratification (unlike waiting for customer support). But it’s also easier for you than walking them through updates individually — or worse, losing customers unnecessarily.

Folge for Customer Success
Download Folge for Mac
Download Folge for Windows
System Requirements: Windows 7 ( partial support), 8, 8.1, 10. OSX 10.9 and higher (only 64bit).
Available in 🇬🇧, 🇫🇷 and 🇩🇪 languages.

More use cases

IT Support

Create quick tutorials outlining technical solutions to common problems.

Customer Success

Give your customer service team a break by creating interactive guides to respond to their queries.

Onboarding and Employee Training

Get your team ready for action ASAP by giving them a new kind of training material.

Education

Help educators spend more time on what really matters by giving them walkthroughs for their IT software.

Business and Technical Documentation

No more need for long instructions or documents — just create simple guides instead.

Drawing Moonlanding

Start creating your documentation right now!

Folge is a desktop application. Download and use it for free forever or upgrade for lifetime features and support.

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System Requirements: Windows 7 ( partial support), 8, 8.1, 10. OSX > 10.10 and only 64bit. Available in 🇬🇧, 🇫🇷 and 🇩🇪 languages.
The Gold Standard Of Guide Creation
Jonathan, Product Director