Customer Success

Turn Customers Into Power Users

Show customers exactly how to get value from your product. Reduce churn, boost adoption, and scale your success team without adding headcount.

40%
Faster Time-to-Value
3x
Higher Feature Adoption
60%
Fewer "How To" Tickets

The Challenge: Customers Don't Know Your Product's Full Value

You built an amazing product with powerful features. But if customers don't discover them, they'll never see the value and will eventually churn.

📉 The Adoption Gap

Most customers use only 20-30% of your product's features. They stick to basics and miss the advanced capabilities that would make them love your product.

⏰ Time-to-Value Problem

New customers struggle to set up and configure your product. The longer it takes them to see value, the higher your churn risk.

🎯 Scaling Bottleneck

Your success team can only handle so many calls and demos. As you grow, you need a way to deliver excellent onboarding without 1-on-1 time.

Customer Success team
Customer Success guide

The Solution: Show, Don't Tell

Create visual guides that walk customers through every feature, workflow, and use case. Let them learn at their own pace with clear, step-by-step instructions.

🎬 Screen-recorded walkthroughs 👆 Click-by-click instructions 🎨 Branded to your product 🌐 Shareable links
  • Feature walkthroughs
    Show customers how to use advanced features with annotated screenshots and step-by-step guidance.
  • Onboarding sequences
    Create a series of guides that take new customers from signup to power user in days, not weeks.
  • Use case tutorials
    Show customers exactly how to accomplish their specific goals with your product.
  • Update announcements
    When you ship new features, create a visual guide in 10 minutes to drive immediate adoption.

What Customer Success Teams Create with Folge

From onboarding to advanced features, empower customers at every stage

🚀 Onboarding Guides

  • Account setup and configuration
  • Import data from previous tools
  • Connect integrations
  • Complete initial setup checklist

🎯 Feature Adoption

  • How to use advanced features
  • Automation and workflow setup
  • Reports and analytics walkthrough
  • Power user tips and tricks

💡 Use Case Tutorials

  • Industry-specific workflows
  • Role-based how-to guides
  • Common task walkthroughs
  • Best practice examples

🔄 Product Updates

  • New feature announcements
  • UI change guides
  • Migration instructions
  • What's new tutorials

The Impact on Customer Success Metrics

📈

Higher Retention

Customers who complete guides are 3x more likely to renew

Faster Onboarding

Reduce time-to-value from weeks to days with guided setup

💪

Feature Adoption

3x increase in usage of advanced features with visual guides

🎯

Scale Efficiently

Support 10x more customers without growing your team

From Feature to Guide in 15 Minutes

Create customer-facing guides as fast as you can demo the feature

1

Record Walkthrough

Show the feature once. Folge captures everything.

2

Add Context

Annotate screenshots with arrows, highlights, and notes.

3

Brand It

Apply your colors, logo, and styling for consistent branding.

4

Share With Customers

Publish to help center or send direct links.

Help Customers Discover Your Product's Full Value

Create visual guides that drive adoption, reduce churn, and scale your customer success team.

System Requirements: Windows 7 ( partial support), 8, 8.1, 10, 11 (64-bit only). OSX > 10.10. Available in 🇬🇧, 🇫🇷, 🇩🇪, 🇪🇸 , 🇮🇹, 🇳🇱, 🇵🇹/🇧🇷 and 🇯🇵 languages.

$89 one-time payment • Unlimited guides • Brand customization • Publish anywhere

More use cases

IT Support

Create quick tutorials outlining technical solutions to common problems.

Customer Success

Give your customer service team a break by creating interactive guides to respond to their queries.

Onboarding and Employee Training

Get your team ready for action ASAP by giving them a new kind of training material.

Education

Help educators spend more time on what really matters by giving them walkthroughs for their IT software.

Business and Technical Documentation

No more need for long instructions or documents — just create simple guides instead.

Drawing Moonlanding

Start creating your documentation right now!

Folge is a desktop application. Download and use it for free forever or upgrade for lifetime features and support.

Looks like you are on mobile phone. Click here to send yourself download links for later
System Requirements: Windows 7 ( partial support), 8, 8.1, 10, 11 (64-bit only). OSX > 10.10. Available in 🇬🇧, 🇫🇷, 🇩🇪, 🇪🇸 , 🇮🇹, 🇳🇱, 🇵🇹/🇧🇷 and 🇯🇵 languages.
The Gold Standard Of Guide Creation
Jonathan, Product Director