Use Folge for IT Support

Create quick tutorials outlining technical solutions to common problems.

Free your IT team up to focus on the most advanced queries

The whole reason organizations create an IT support team is to have a group of highly-trained professionals on hand to tackle technical issues that customers (or employees) run into. Yet these professionals often spend a considerable portion of their time solving the same old problems using the same-old solutions.

What’s the alternative? (Hint: It’s not to make your customers figure things out for themselves.)

Create a step-by-step guide to your most common IT problems on Folge. The experience for the customer is just the same as a professional talking them through the process (if not better), but your support team will win back hours of their time. Talk about a win-win situation.

Usually, the process of making tutorials is challenging and time-consuming, but Folge makes it simple. Simply start the capture mode on your computer and record yourself carrying out the solutions to generic queries. You can also edit the tutorials by adding text, zoom, or other features β€” whatever you need to make the guides as easily understandable as possible.

The result is efficient, quick walkthroughs that will make the lives of everyone involved easier.

Folge for IT Support
Download Folge for Mac
Download Folge for Windows
System Requirements: Windows 7 ( partial support), 8, 8.1, 10. OSX 10.9 and higher (only 64bit)
Available in πŸ‡¬πŸ‡§, πŸ‡«πŸ‡· and πŸ‡©πŸ‡ͺ languages.

More use cases

IT Support

Create quick tutorials outlining technical solutions to common problems.

Customer Success

Give your customer service team a break by creating interactive guides to respond to their queries.

Onboarding and Employee Training

Get your team ready for action ASAP by giving them a new kind of training material.

Education

Help educators spend more time on what really matters by giving them walkthroughs for their IT software.

Business and Technical Documentation

No more need for long instructions or documents β€” just create simple guides instead.

Drawing Moonlanding

Start creating your documentation right now!

Folge is a desktop application. Download and use it for free forever or upgrade for lifetime features and support.

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System Requirements: Windows 7 ( partial support), 8, 8.1, 10. OSX > 10.10 and only 64bit Available in πŸ‡¬πŸ‡§, πŸ‡«πŸ‡· and πŸ‡©πŸ‡ͺ languages.
The Gold Standard Of Guide Creation
Jonathan, Product Director