The whole reason organizations create an IT support team is to have a group of highly-trained professionals on hand to tackle technical issues that customers (or employees) run into. Yet these professionals often spend a considerable portion of their time solving the same old problems using the same-old solutions.
What’s the alternative? (Hint: It’s not to make your customers figure things out for themselves.)
Create a step-by-step guide to your most common IT problems on Folge. The experience for the customer is just the same as a professional talking them through the process (if not better), but your support team will win back hours of their time. Talk about a win-win situation.
Usually, the process of making tutorials is challenging and time-consuming, but Folge makes it simple. Simply start the capture mode on your computer and record yourself carrying out the solutions to generic queries. You can also edit the tutorials by adding text, zoom, or other features — whatever you need to make the guides as easily understandable as possible.
The result is efficient, quick walkthroughs that will make the lives of everyone involved easier.
Give your customer service team a break by creating interactive guides to respond to their queries.
Get your team ready for action ASAP by giving them a new kind of training material.
Help educators spend more time on what really matters by giving them walkthroughs for their IT software.
No more need for long instructions or documents — just create simple guides instead.
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The Gold Standard Of Guide Creation