General Documentation Terms

What Is a Knowledge Base?

A knowledge base is a centralized, searchable repository of articles and documentation that helps users find answers on their own.

A knowledge base is a centralized, searchable repository of information, articles, and documentation that helps users find answers and learn about a product, service, or process. Knowledge bases are usually self-service, so customers or employees can solve problems without contacting support.

A well-organized knowledge base groups content into clear categories, uses descriptive titles, and keeps articles short and task-focused. Learn how to create a knowledge base for employees.

← Back to the full glossary

Frequently asked questions

What's the difference between a knowledge base and a wiki?
A knowledge base is usually structured and curated for self-service support, while a wiki is collaboratively edited and tends to be more free-form and internal.

Related terms

Documentation
Documentation is written material that explains how something works, how to use it, or how to perform a task.
Wiki
A wiki is a collaborative website or platform where multiple users can create and edit content.
Knowledge Management System
A knowledge management system is software that helps organizations capture, organize, and share knowledge.
Content Management System (CMS)
A Content Management System (CMS) is software that manages the creation, editing, and publication of digital content.

Create Better Documentation with Folge

Turn your processes into clear, professional step-by-step guides. Folge automatically captures your workflow and exports to PDF, Word, HTML, and more.

Windows Download
Apple Silicon Processor Version Intel Processor Version
I don't know, help!
System Requirements: Windows 7 ( partial support), 8, 8.1, 10, 11 (64-bit only). OSX > 10.10. Available in 🇬🇧, 🇫🇷, 🇩🇪, 🇪🇸 , 🇮🇹, 🇳🇱, 🇵🇹/🇧🇷 and 🇯🇵 languages.
No credit card required • Free forever up to 5 guides
Email me download link
Email me download link

Folge is a desktop app for OSX and Windows. Send yourself download links to your email to use app later.

Done! Check your inbox in a second.
One single email, no spam, we do not store you email address.

If you have any questions please use chat in right bottom corner of the page or email us hello@folge.me