Tools & Software

What Is a Knowledge Management System?

A knowledge management system is software that helps organizations capture, organize, and share knowledge.

A knowledge management system (KMS) is software that helps organizations capture, organize, and share knowledge. These systems make it easy to create, find, and maintain documentation across teams so institutional knowledge does not get lost.

A KMS is broader than a single knowledge base — it encompasses the processes and tools an organization uses to manage what it knows, from documentation to expertise to lessons learned.

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Frequently asked questions

What's the difference between a knowledge management system and a knowledge base?
A knowledge base is a repository of articles; a knowledge management system is the broader software and process for capturing, organizing, and sharing all of an organization’s knowledge.

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