Free templates

Free Standard Operating Procedure (SOP) Templates

Ready-to-use Standard Operating Procedure templates for your team. Download, customize, or create them instantly with Folge.

What is a Standard Operating Procedure (SOP)?

A Standard Operating Procedure is a detailed, step-by-step document that explains how to complete a specific task or process. SOPs ensure consistency, quality, and compliance across your organization.

Whether you're documenting IT support processes, customer onboarding workflows, or employee training procedures, our free SOP templates give you a professional starting point.

Why Use SOP Templates?

Save Time

Start with a proven structure instead of building from scratch

Ensure Consistency

Everyone follows the same process every time

Improve Quality

Reduce errors and maintain high standards

Train Faster

Onboard new team members quickly with clear procedures

Browse SOP Templates by Category

๐Ÿ’ป IT & Tech Support SOPs

Password Reset SOP

Secure, standardized procedure for resetting user passwords with identity verification steps.

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Help Desk Ticket Resolution SOP

Standardize how your team handles, prioritizes, and resolves support tickets.

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Software Installation SOP

Document how to install and configure software on end-user devices consistently.

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Data Backup & Recovery SOP

Protect critical data with consistent backup procedures and tested recovery plans.

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IT Onboarding SOP

Set up new employee accounts, devices, and system access consistently from Day 1.

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Incident Response SOP

Detect, contain, and recover from security incidents with a structured response plan.

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Software Deployment SOP

Test, stage, and deploy software releases safely with a repeatable release process.

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QA Testing SOP

Plan, execute, and report on quality assurance testing with consistent standards.

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๐Ÿค Customer Success SOPs

Customer Onboarding SOP

Welcome new customers and get them successfully using your product.

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Customer Complaint Handling SOP

Resolve complaints consistently and turn unhappy customers into advocates.

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Customer Escalation SOP

Route and resolve escalated customer issues with clear severity tiers and ownership.

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๐Ÿ‘ฅ HR & Operations SOPs

Employee Onboarding SOP

Complete guide to bringing new hires up to speed: pre-arrival, Day 1, accounts, orientation, and first-week check-in.

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Employee Offboarding SOP

Revoke access, recover assets, and close out employment consistently and securely.

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Performance Review SOP

Conduct fair, consistent performance reviews with structured feedback and goal-setting.

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Change Management SOP

Plan, communicate, and implement organizational changes with minimal disruption.

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๐Ÿ“Š Sales & Marketing SOPs

SEO SOP

Standardize keyword research, on-page optimization, and performance tracking across your team.

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Social Media Management SOP

Plan, create, schedule, and analyze social media content with a consistent workflow.

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Content Publishing SOP

Ensure every article meets quality, SEO, and branding standards before going live.

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Lead Qualification SOP

Score, research, and route leads consistently so sales focuses on the best opportunities.

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Stop Writing SOPs. Start Capturing Them.

Folge automatically captures your workflow and creates visual, step-by-step SOPs in minutesโ€”not hours.

1
Capture

Just do your work. Folge captures every step automatically with screenshots.

2
Edit

Add annotations, arrows, highlights, and descriptions to clarify each step.

3
Export

Export to PDF, Word, HTML, or your knowledge base. Ready to share instantly.

System Requirements: Windows 7 ( partial support), 8, 8.1, 10, 11 (64-bit only). OSX > 10.10. Available in ๐Ÿ‡ฌ๐Ÿ‡ง, ๐Ÿ‡ซ๐Ÿ‡ท, ๐Ÿ‡ฉ๐Ÿ‡ช, ๐Ÿ‡ช๐Ÿ‡ธ , ๐Ÿ‡ฎ๐Ÿ‡น, ๐Ÿ‡ณ๐Ÿ‡ฑ, ๐Ÿ‡ต๐Ÿ‡น/๐Ÿ‡ง๐Ÿ‡ท and ๐Ÿ‡ฏ๐Ÿ‡ต languages.

Free to try โ€ข Pay once, own forever โ€ข 100% local and private

How to Use These SOP Templates

1
Choose a Template

Browse our collection and select the SOP template that matches your needs.

2
Customize for Your Process

Adapt the template to match your specific tools, systems, and procedures.

3
Add Visual Steps with Folge

Use Folge to capture your actual workflow with screenshots and annotations.

4
Share with Your Team

Export and distribute your SOP so everyone follows the same process.

Frequently Asked Questions

Are these SOP templates really free?

Yes! All our SOP templates are completely free to use. You can copy them, customize them, and use them in your organization without any cost. To create visual, screenshot-based SOPs from these templates, you'll need Folge (which you can try for free).

Can I customize these templates?

Absolutely! These templates are meant to be starting points. Customize them to match your specific processes, tools, terminology, and organizational requirements. Every company is different, so adapt them to fit your needs.

How is Folge different from just using a template?

Templates give you the structure, but Folge helps you create visual, step-by-step documentation with actual screenshots from your workflow. Instead of writing out each step, Folge captures your screen automatically as you work, creating professional documentation with visuals that are much easier for teams to follow.

Can I use these SOPs for my business/clients?

Yes! You're free to use, modify, and implement these SOP templates in your business or for your clients. You can add your own branding when you create them in Folge.

Will you add more SOP templates?

Yes! We're continuously adding new SOP templates based on popular requests. If there's a specific SOP template you need, let us know and we'll consider adding it to our collection.

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System Requirements: Windows 7 ( partial support), 8, 8.1, 10, 11 (64-bit only). OSX > 10.10. Available in ๐Ÿ‡ฌ๐Ÿ‡ง, ๐Ÿ‡ซ๐Ÿ‡ท, ๐Ÿ‡ฉ๐Ÿ‡ช, ๐Ÿ‡ช๐Ÿ‡ธ , ๐Ÿ‡ฎ๐Ÿ‡น, ๐Ÿ‡ณ๐Ÿ‡ฑ, ๐Ÿ‡ต๐Ÿ‡น/๐Ÿ‡ง๐Ÿ‡ท and ๐Ÿ‡ฏ๐Ÿ‡ต languages.
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