How to Find Out If Your Mac Uses Intel or Apple Silicon
  1. Click on the in the macOS menu bar.
  2. Choose About This Mac from the dropdown menu.
  3. Mac computers with Intel processors will show an item labeled Processor ( Intel ), while Mac computers with Apple silicon will show an item labeled Chip (Apple M1/M2).

Customer Service SOP Checklist

Create comprehensive customer service Standard Operating Procedures that improve customer satisfaction and team efficiency. Follow this checklist to document your customer service processes.
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1. Define service standards

Establish expectations for customer interactions

2. Document communication protocols

Create guidelines for customer communication

3. Include escalation procedures

Define when and how to escalate issues

4. Add product knowledge requirements

Specify what staff need to know

5. Create response templates

Provide standard responses for common situations

6. Include quality assurance steps

Add checks to ensure service quality

7. Document follow-up procedures

Plan for checking customer satisfaction

8. Add training requirements

Specify what training customer service staff need

9. Include performance metrics

Define how to measure service effectiveness

10. Create feedback collection methods

Plan for gathering customer input

11. Document complaint handling

Establish procedures for managing complaints

12. Include continuous improvement

Plan for updating procedures based on feedback
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