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Workflow Documentation Checklist

Create comprehensive workflow documentation that helps teams understand and follow business processes. Use this checklist to document workflows effectively.
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1. Identify the workflow scope

Define what business process you're documenting

2. Map the current workflow

Document how the process currently works

3. Identify all participants

List everyone involved in the workflow

4. Document decision points

Show where choices are made in the process

5. Include approval processes

Document who needs to approve what

6. Add time requirements

Specify how long each step should take

7. Include escalation procedures

Document what happens when issues arise

8. Create workflow diagrams

Use visual tools to show the process flow

9. Document roles and responsibilities

Clearly define who does what

10. Include quality checkpoints

Add verification steps throughout the process

11. Plan for exceptions

Address what happens when things don't go as planned

12. Create maintenance procedures

Plan for keeping the workflow updated
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IT Support SOP Creation Checklist
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