How to Find Out If Your Mac Uses Intel or Apple Silicon
  1. Click on the in the macOS menu bar.
  2. Choose About This Mac from the dropdown menu.
  3. Mac computers with Intel processors will show an item labeled Processor ( Intel ), while Mac computers with Apple silicon will show an item labeled Chip (Apple M1/M2).

IT Support SOP Creation Checklist

Create effective IT support Standard Operating Procedures that improve response times and customer satisfaction. Use this checklist to document your IT support processes.
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1. Identify common support scenarios

List the most frequent issues your team handles

2. Document escalation procedures

Define when and how to escalate issues

3. Create troubleshooting guides

Provide step-by-step solutions for common problems

4. Include system access procedures

Document how to access different systems

5. Add security protocols

Include security requirements and procedures

6. Document communication standards

Define how to communicate with users

7. Include resolution timeframes

Set expectations for how long fixes should take

8. Create knowledge base entries

Document solutions for future reference

9. Add quality assurance steps

Include checks to ensure issues are fully resolved

10. Document follow-up procedures

Plan for checking that solutions work

11. Include training requirements

Specify what training support staff need

12. Create feedback mechanisms

Plan for collecting and acting on user feedback
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