Knowledge Base Creation Checklist

Build a comprehensive knowledge base that helps users find answers quickly. Follow this checklist to create a knowledge base that actually gets used.
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Checklist
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1. Define knowledge base objectives

Determine what problems you're solving

2. Identify content categories and structure

Organize information logically

3. Choose the right platform and tools

Select technology that fits your needs

4. Create content guidelines and templates

Standardize how information is written

5. Gather existing documentation

Collect information that's already available

6. Write clear, searchable articles

Create content that's easy to find and understand

7. Add screenshots and visual aids

Include images to clarify instructions

8. Implement search functionality

Make it easy to find information

9. Create user-friendly navigation

Help users browse content effectively

10. Set up content review and approval process

Ensure quality and accuracy

11. Train content contributors

Teach people how to create good content

12. Monitor usage and gather feedback

Track what's working and what isn't
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