SOPs & Process Documentation

What Is a Runbook?

A runbook is a compilation of procedures and operations that IT teams use to manage and troubleshoot systems.

A runbook is a compilation of procedures and operations that IT and operations teams use to manage and troubleshoot systems. Runbooks contain step-by-step instructions for handling routine tasks and for responding to incidents when something breaks.

A good runbook turns a stressful 2 a.m. outage into a sequence of known, tested steps that anyone on call can follow. Runbooks are closely related to SOPs but are usually more technical and operational in focus.

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Frequently asked questions

What's the difference between a runbook and a playbook?
A runbook is a precise set of steps for operating or fixing a system, while a playbook is broader and more strategic, outlining how to approach a type of situation.

Related terms

SOP (Standard Operating Procedure)
An SOP (Standard Operating Procedure) is a detailed, written instruction document that describes how to perform a routine activity.
Playbook
A playbook is a document that outlines strategies, processes, and best practices for achieving specific goals.
Work Instruction
A work instruction is a detailed document that describes exactly how to perform a specific task within a process.
Process Documentation
Process documentation is a written record that describes how a business process works from start to finish.

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