SOPs & Process Documentation

What Is a Workflow?

A workflow is a sequence of tasks or steps that are performed to complete a business process.

A workflow is a sequence of tasks or steps that are performed to complete a business process. Workflows define the order of operations, the decision points along the way, and the handoffs between team members or systems.

Mapping a workflow makes it easier to spot bottlenecks, automate repetitive steps, and onboard new people. Learn about creating efficient workflows.

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Frequently asked questions

What's the difference between a workflow and a process?
A process is the overall set of activities that achieve a goal; a workflow is the specific ordered sequence of steps and handoffs that move work through that process.

Related terms

Process Map
A process map is a visual representation of a workflow that shows all the steps, decisions, and connections involved.
Process Documentation
Process documentation is a written record that describes how a business process works from start to finish.
SOP (Standard Operating Procedure)
An SOP (Standard Operating Procedure) is a detailed, written instruction document that describes how to perform a routine activity.
Checklist
A checklist is a list of items or tasks that need to be completed or verified.

Create Better Documentation with Folge

Turn your processes into clear, professional step-by-step guides. Folge automatically captures your workflow and exports to PDF, Word, HTML, and more.

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