Free templates
Standard operating procedure templates for help desk, password resets, software installation, and other IT support workflows. Download free, customize, or create with Folge.
IT support standard operating procedures document the step-by-step processes your help desk and technical support teams follow to resolve common issues. They cover everything from password resets and account provisioning to software installation and system troubleshooting.
Well-documented IT SOPs reduce resolution times, ensure consistent service quality regardless of which technician handles the ticket, and make it easier to onboard new support staff. They also create audit trails for compliance and help identify recurring issues that need systemic fixes.
Whether your team uses a ticketing system like Zendesk, Jira Service Management, or Freshdesk, these templates give you a proven structure you can customize for your specific tools and environment.
Secure, standardized procedure for resetting user passwords with identity verification steps.
View Template →Standardize how your team handles, prioritizes, and resolves support tickets.
View Template →Document how to install and configure software on end-user devices consistently.
View Template →Protect critical data with consistent backup procedures and tested recovery plans.
View Template →Set up new employee accounts, devices, and system access consistently from Day 1.
View Template →Detect, contain, and recover from security incidents with a structured response plan.
View Template →Test, stage, and deploy software releases safely with a repeatable release process.
View Template →Plan, execute, and report on quality assurance testing with consistent standards.
View Template →Any repeatable IT task benefits from an SOP. Common ones include password resets, account provisioning, software installation, system backups, ticket handling, incident response, and new employee IT setup. Start with the tasks your team handles most frequently.
Use Folge to automatically capture your screen as you perform the procedure. Folge takes screenshots at each step, which you can annotate with arrows, highlights, and instructions. Export to PDF, Word, HTML, or your knowledge base.
Review IT SOPs at least quarterly or whenever you change tools, update systems, or discover a process gap during incident response. Assign an owner to each SOP to ensure regular reviews happen.
Folge automatically captures your workflow and creates visual, step-by-step SOPs in minutes—not hours.
Just do your work. Folge captures every step automatically with screenshots.
Add annotations, arrows, highlights, and descriptions to clarify each step.
Export to PDF, Word, HTML, or your knowledge base. Ready to share instantly.
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